Exchanges, Returns and Claims

Withdrawal from the contract

If you decide to withdraw from the contract for any reason, you can do so within 30 days (yes, instead of the usual 14 days).

However, this does not apply to orders that have been made to order, e.g. a customized wall sizes, non-standard requirements for painting the holds, etc.

Just email us with your order number and the account number to which we should refund your money.

 

Please send the undamaged and unused returned goods together with your account and order number to our warehouse address:

 

LAMAHOLDS.CZ

Prosecska 117

Jablonec nad Nisou

46804

Czech Republic

[email protected] / + 420 728 666 714

 

Please don't send anything to our billing address, there is no one there to receive the package!

We will inspect the goods and if everything is in order, we will send the money back immediately.

Please note that the customer is responsible for the cost of returning the package to us.

 

Exchange for other goods

If you want to exchange the goods for another one, write to us and we will sort it out.

 

Complaints

Although we try to pip every product to the last splinter, sometimes we can miss something. Email us and we'll sort it out.